How to Recognize a Phishing, Mishing or Vishing ScamGenuine banks and organizations will NOT contact you by e-mail to request confidential and personal information. If a bank or organization sends you a genuine request for some information, they should address you by name and not refer to you as "account holder" or "customer".
A genuine bank or organization should take good care to ensure that any e-mail or message they send to you does not contain typing errors and grammatical mistakes—many scammers make silly mistakes.
How to Respond to a Phishing, Mishing or Vishing ScamThere are things you can do if you receive a suspicious message. If you receive an e-mail, phone call or other message supposedly from your bank or another organization requesting your personal details, delete the message or hang up your phone. Even if the e-mail or message urges you to act quickly, do not panic—this is just a trick to make you respond immediately without giving you a chance to talk to others or to check if it is a scam.
If you receive a suspicious call or message that you think might be genuine, do not divulge your details until you have made some extra checks to satisfy yourself that it is not a scam.
Telephone your bank or the company yourself to find out if it is a genuine message but never use the number provided in the e-mail or message—a scammer will not give you the correct number!